FAQs
How much do the vouchers cost?
The vouchers are $55 each for cats/kittens; $75 each for dogs/puppies; $45 each for feral cats
How long will it take to get my voucher?
Vouchers are typically mailed out within 5 to 7 days of the receipt of application and payment. Applications that are mailed in can take up to 2 weeks or longer to process and get vouchers mailed out.
No-Show Policy
To ensure continued service for your pet, please provide 48 hours notice to the vet if you need to reschedule your appointment. Missed appointments without notice will result in a voided voucher. You'll need to pay a replacement fee ($55 for cats, $75 for dogs) to reinstate it. Our vets track missed appointments. Using a voided voucher at another hospital will require full payment for the surgery. If you change the vet for your pet’s surgery, kindly cancel the original appointment to avoid the "No-Show" fee. Humane Solution relies on its participating vets. By keeping appointments, you help us support them and ensure program sustainability for everyone's pets.
Is there an expiration date on the voucher, and if so, how long are the vouchers good?
Depending on the age of the pet, the vouchers typically expire after 4 months. There is an additional 2 month grace period after the expiration date when you can request a re-issue for a $10 fee or a refund. After 6 months from the issue date your voucher is considered null and void. Your voucher fee will be considered a donation. We don’t want to risk your pet going into heat or getting pregnant.
My voucher has expired. What is the procedure for getting a voucher reissued?
Return the expired voucher to Humane Solution along with a $10 reissue fee within 6 months of the issue date. If the voucher is not for the same pet, please provide an application with the new pet’s information.
Do you ever refund vouchers?
Yes, by request only. If you need to get a voucher re-issued or a refund, please contact us either by email at info@humanesolution.org or by calling or texting us at 336-723-3647. We do ask that you have the voucher with you so you can either mail it back or send a picture of it to us. You will be refunded your purchase price minus credit card processing fees if applicable.
If you choose to donate your voucher fee, a tax-deductible receipt can be mailed to you upon request.
How old does a pet have to be before it can be “fixed”?
Typically, 4 months has been the recommended age, however, The American Veterinary Medical Association (AVMA) has approved surgery on pets that are at least 8 weeks old and weigh at least 1 pound. However, not all veterinarians practice pediatric spay/neuter surgery. You will need to check with the vet hospital to determine if they will perform the surgery on a pet under 4 months.
What other services are required for my pet to be spayed/neutered?
A rabies vaccination is required by state law for all animals 12 weeks or older, so if your pet does not have a current rabies vaccine, it will need to be done prior to, or at the time of the surgery. Each veterinary hospital chooses its own standard for what is required, such as parvo/distemper vaccines or tests for diseases. Please check with the hospital you choose to determine their requirements. Those services will be at the pet owner’s expense.
We hold rabies clinics five times a year, so if possible, you can get a rabies vaccine at one of our clinics. Check our Facebook page and website for rabies clinic dates and locations.